DLSEI 3.0 Cohort 3 registration has been closed.

Create a services customer satisfaction process

Included with DLSEI 3.0

Guided Project

Learn, practice, and apply job-ready skills with expert guidance

4.54★

Rating out of 5

Guided project Level

Recommended experience

2.00 Hours

Learn at your own pace

Business

Domain

About this guided project

In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

What skills will you gain?

Customer Service

Marketing Strategies

Marketing Effectiveness

Strategic Marketing

Customer Insights

Market Research

Customer Relationship Management

Customer Analysis

Market Analysis

Account Management

Customer and Client Support